Customer account electric utility billing data and PDFs of prior monthly customer
Does the Data Hive include both residential and commercial customer data?
Can an SVCE customer view their own data using the Data Hive?
Yes, a customer may register as a
through the Data Hive portal, and request to access data for their own account
Why did SVCE launch the Data Hive?
SVCE has heard the call from customers and local businesses that they want
more clean energy without the additional hassle and friction often associated
with making new significant investments in clean energy projects. The SVCE
Data Hive streamlines the process by providing instant, authorized and secure
access to standardized energy data needed to provide a project quote. It is a
service that empowers customer choice and supports local businesses.
How does the Data Hive differ from PG&E's ShareMyData portal?
Data Hive provides a streamlined customer authentication and third party registration
process. Customers are not required to have PG&E web credentials or an account number
handy. Additionally, third parties and customers are able to access a broad scope of
useful utility usage and billing data that includes a break-out of the line item data,
including SVCE's generation costs. The data are available in easy-to-transfer formats
including CSV and an API portal hosted by UtilityAPI.
Does the Data Hive include both electricity and gas data?
The Data Hive currently only includes electricity data.
If the customer is in SVCE territory but has opted out and remains a PG&E bundled customer,
can they still share their energy data through the Data Hive?
Only SVCE customers can authorize third parties to access their data through the Data Hive.
How is Data Hive different than typical UtilityAPI functionality?
There are two main differences. First, SVCE is paying for the costs of the pilot to
offer this service for free for its customers. Second, customers do not have to have
PG&E account credentials to authenticate and authorize third party access to their data.
UtilityAPI's authentication process is secure, complies with all applicable customer
security and data privacy regulations, and most of all is
Can we switch customers with existing PG&E authorizations for UtilityAPI to Data Hive
instead (given that SVCE is their generation provider)? If so how?
Yes, customers that switch from PG&E to SVCE would need to reauthorize access to their data
via Data Hive.
Is there a limit on the number of meters from a commercial or institutional customer
that can be requested? What if the customer has over 20 sites with 2-3 meters each?
There is no limit on the number of meters that can be accessed per service account;
however, each billing account must be individually authorized by the customer.
Is there a limit on the number of accounts per customer?
No, there is no limit on the number of accounts, and by extension, utility meters,
that can be authorized by a given customer for data access through Data Hive.
In multifamily projects, many times the electric bill is in the name of the individual
residents. Would we have to get authorization from each resident, or can we gather
all the data through the property itself?
It depends on the specific meter account structure for a given property. If each resident
has a specified electric utility meter account, then each individual resident must authorize
access to energy meter-account data. If the property is a “master” meter type property, then
it may be possible to obtain the whole premise electric utility meter data through the
What are the eligibility criteria for registering as a third party?
To register with the Data Hive, third parties must provide basic information about their
company, include a description of how they will use customer utility data, and agree to
the SVCE Third-Party Data Services Agreement and the UtilityAPI Data Services Agreement.
"Green Button" is a standard used to describe the process that UtilityAPI and SVCE Data Hive
are using to guide the overall process to safely and securely authorize and transfer customer
energy utility account data to a third party energy service or technology provider.